Frequently Asked Questions

Everything you need to know about your Baum und Pferdgarten experience.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination. Free shipping is available on orders above a specific threshold depending on your region.

How do I return an item?

You can return your items within 14 days of receipt. Please ensure the garments are in their original condition with all tags attached. Use the prepaid return label included in your package for a seamless process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

How can I find the right size?

Each product page features a detailed size guide. We recommend comparing these measurements against a similar garment you already own. If you are between sizes, we generally suggest sizing down for a more tailored fit.

Are your collections sustainable?

Sustainability is a core value at Baum und Pferdgarten. We are committed to increasing the use of recycled, organic, and certified fibers in every collection, aiming to minimize our environmental footprint.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.